With Dynamics 365 you can understand your customers in an all-new way and you can also use pre-built KPIs to truly understand the customer journey with real-time updates. Individual Applications can be used as they are and Organizations can add new apps as and when neededģ.
Moreover, these applications are integrated with our daily-use tools such as Outlook and Excel from Office 365 Package.Ģ. Dynamics 365 is one of the very few Cloud-Based Enterprise Suite which offers CRM and ERP features in one place, streamlining- Sales, Customer Service, Field Service, Operations, Financials, Marketing and Project Service Automation, all under a single umbrella. General Release of Microsoft Dynamics 365 Product Line happened on 1 st November 2016. Microsoft started venturing into a complete Cloud Enterprise Business Suite and announced Microsoft Dynamics 365 Product Line, an enterprise suite comprising ERP and CRM applications packaged for both SMEs and Large Enterprises, in July 2016. However, during last 5 years we have seen some of the biggest changes – firstly, more and more Enterprises are planning/already started using ERP systems, specifically SMEs Secondly, almost all sort of Industry solutions are offered on Cloud and Cloud-based ERP systems such as Sage, NetSuite etc. Microsoft, being a leading ERP Provider, offered its popular ERP systems like NAV and AX a long time over the On-Premise model. Organizations were skeptical to use a Cloud ERP solution simply because of a myth that Cloud Applications can’t be configured as per their needs. It was a long-term fact that Enterprise Business Applications such as ERP system is best suited in On-Premise Model.
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